Brightraiser Terms and Conditions

1.1. The Campaign Organizer hereby acknowledges and agrees to assume full responsibility for the provision of precise and complete information. This information encompasses, without limitation, details such as the Campaign Organizer's name, company name, organization name, email address, phone number, shipping address, invoice address, as well as direct deposit information or cheque payee details.

1.2. Brightraiser hereby absolves itself of any liability pertaining to inaccuracies, typographical errors, or spelling mistakes, including those found in the direct deposit information provided by the Campaign Organizer.

1.3. Brightraiser reserves the right to disclose Campaign Organizer and/or Participant information to third parties, when required for the purposes of order fulfillment, delivery, or as necessary to facilitate customer service.

1.4. The Campaign Organizer bears the responsibility of choosing a sensible campaign completion date during the registration process. The projected shipping timeframe shall be contingent upon the duration required for order processing. It is hereby clarified that Brightraiser shall not be held accountable for any delays in shipping or delivery, encompassing but not limited to, adverse weather conditions or issues and delays attributable to the chosen carrier.

1.5. In the event that the Campaign Organizer fails to complete their campaign on the designated completion date, it shall render the previously established shipping window inapplicable to the said campaign.

1.6. Brightraiser reserves the right to modify any marketing collateral at its discretion, without prior notification.

1.7. The Campaign Organizer is solely accountable for the overall success of the campaign. Brightraiser shall not be held liable for any promotional activities, provision of campaign information, or any form of campaign management.

2.1. Brightraiser shall not, in part or in any manner, provide compensation for expenses accrued by the Campaign Organizer, its Participants, affiliates, or agents resulting from the campaign. The Campaign Organizer assumes exclusive responsibility for the payment of all such expenses.

2.2. Brightraiser will exert reasonable efforts to secure the required products. Nevertheless, if a specific product becomes unavailable, it is the sole responsibility of the Campaign Organizer to:

3.1. The Campaign Organizer is accountable for regularly monitoring the website and conveying any alterations in product availability to their Participants. This includes but is not limited to, informing them about refunds or any associated refund charges. It should be noted that products purchased outside of the platform will not be eligible for any profits.

3.2. The Campaign Organizer is responsible for promptly entering and submitting orders online to prevent products from going out of stock. Brightraiser shall not be held responsible for any issues arising from the Campaign Organizer's handling of orders on behalf of a Participant.

3.3. Campaign Organizers are strongly encouraged to utilize the support tools provided to promote their campaigns.

3.4. Except as explicitly outlined in this Privacy Policy, Brightraiser does not disclose your personal information to any third parties. However, we may share your personal information in the following circumstances:

3.5. Brightraiser reserves the right to suspend the registration of new Campaigns as it deems necessary without impacting the registration of Participants for existing campaigns.

4.1. Some of the parties to whom we may provide your personal information may be located in jurisdictions outside your jurisdiction of residence. For example, we are headquartered in Canada, and some of our or partners' data centers are located in the United States. As a result, your personal information will be used, stored and/or accessed in Canada and the United States and possibly other jurisdictions.

4.2. Note that when your personal information is located outside of your jurisdiction of residence, it will be subject to the laws of the country in which it is situated, and these jurisdictions may not have an equivalent level of data protection laws as those in the jurisdiction of residence.

5.1. In order to qualify for First Nations tax exemptions, the necessary documents must be received and processed by the Brightraiser Customer Service for purchases to be eligible for tax exemptions. To meet the exemption criteria:

6.1. Profit distribution before taxes and shipping:

6.2. Profit checks or direct deposits will be issued within a timeframe ranging from a minimum of three (3) to six (6) weeks following the completion of the campaign, subject to the resolution of any outstanding issues. It is the responsibility of the Campaign Organizer to ensure accurate payee information, including correct name spelling, as well as the accurate mailing address or direct deposit details, are provided at the time of completion. Any processing fees incurred for the re-issuance of a cheque due to a name change or a stale-dated cheque will be deducted from the profit amount.

6.3. Brightraiser will not re-issue profit direct deposits in cases where incorrect information has been provided by the Campaign Organizer.

6.4. Any refunds or chargebacks associated with participant’s orders will be deducted from the profit calculation.

6.5. Ongoing Campaigns. Organizations may choose to run an ongoing fundraising campaign instead of a fixed-duration campaign. Ongoing campaigns are subject to the following terms:

7.1. Payment for campaign orders will not automatically trigger the completion and fulfillment of the campaign’s orders. The Campaign Organizer is required to manually complete their campaign and obtain confirmation through our Campaign Completion process.

7.2. Once campaign have been completed and orders are in the process of being fulfilled, they cannot be modified or canceled.

7.3. Brightraiser retains the right to complete a campaign on the Campaign Organizer's behalf if the campaign completion deadline has elapsed.

8.1. Any product replacements will not adhere to the original shipping date range specified during the completion process and will be dispatched separately, contingent upon their availability date. The Campaign Organizer acknowledges that such replacements do not come with a guaranteed delivery date.

8.2. Brightraiser typically requires a minimum of three (3) business days to process your order after the Campaign has been completed, in addition to the necessary delivery time. However, please be aware that this timeframe is subject to change without prior notice, depending on order volumes and the availability of resources for fulfillment.

8.3. The Participant's primary responsibility is to monitor the progress of their order on the carrier's website and engage with the carrier directly to obtain information regarding the delivery status.

8.4. Brightraiser does not entertain returns or exchanges as a standard policy. However, an exception will be made for product or order returns in the event of a carrier delivery error, provided prior notification has been communicated. Brightraiser will arrange for the pickup of the item at its own expense in such cases.

8.5. Brightraiser may facilitate the replacement of damaged items up to their original value. However, it reserves the right to decline any subsequent claims related to the original order.

8.6. The Campaign Organizer assumes responsibility for furnishing clear images depicting any broken, damaged, or product quality issues, which will be subjected to Brightraiser's internal review.

8.7. Campaign Organizers are required to promptly notify Brightraiser about any broken or damaged products within a period of five (5) calendar days from the date of order delivery.

By using the Brightraiser platform and services, you agree that any dispute, claim, or controversy arising out of or relating to these Terms and Conditions, the use of our services, or any related matter shall be resolved exclusively by binding arbitration administered under the rules of the Canadian Arbitration Association (or another recognized arbitration body, if applicable), rather than through court proceedings. Legal actions or arbitration must be initiated within 6 months of the event in question.

You further agree:

9.1 Waiver of Class Actions: You may only bring claims in your individual capacity, and not as a plaintiff or class member in any purported class, collective, or representative action. The arbitrator shall not consolidate more than one person’s claims.

9.2 Location and Governing Law: Unless otherwise agreed, arbitration shall take place in the province of British Columbia, Canada, and be governed by the applicable arbitration legislation in that province, as well as the laws of Canada without regard to conflict of law principles.

9.3 Final and Binding: The decision of the arbitrator shall be final and binding on all parties and may be entered and enforced in any court of competent jurisdiction.

9.4 Exceptions: Notwithstanding the foregoing, Brightraiser reserves the right to seek injunctive or equitable relief in a court of competent jurisdiction to protect its intellectual property, confidential information, or to prevent unauthorized use of its services. Initiating a chargeback during or after arbitration will be considered a breach of this agreement. Brightraiser reserves the right to seek damages and may suspend profit distribution or further service.

10.1 Eligibility: The Referral Bonus Program is open to all organizations currently running a fundraising campaign with Brightraiser for a limited time.

10.2 Referral Reward: Referring organizations will receive a $100 direct profit credit when both conditions are met:

• They successfully refer another school, PAC, team, or eligible organization (“Referred Organization”), and
• The Referred Organization completes a fundraising campaign that generates at least $500 in net product sales (excluding taxes and shipping fees).

10.3 Definition of Net Product Sales: For the purpose of this program, “Net Product Sales” means the total value of products sold, less any applicable taxes, shipping fees, discounts, or refunds.

10.4 Reward Application:

• The $100 referral profit will be applied directly to the referring organization’s account.
• Rewards are typically processed within 5 days after the referred campaign has met the $500 net product sales requirement.

10.5 Limitations:

• Referral rewards are non-transferable and cannot be redeemed for cash outside of the fundraising program.
• A Referred Organization must be new to Brightraiser (not previously registered or active).
• Multiple organizations cannot claim the same referral. The first valid referrer submitted will be honored.
• Brightraiser reserves the right to audit and deny referral rewards if the referred organization shares any common contact information, personnel, payment details, or organizational ties with the referring party.

10.6 Program Changes: Brightraiser reserves the right to modify or discontinue the Referral Bonus Program at any time, with or without prior notice.

11.1 Brightraiser maintains a zero-tolerance policy for harassment, threats, or abusive conduct toward its staff or partners. We reserve the right to suspend, terminate, or refuse service to individuals or organizations engaging in such behavior.

11.2 Any attempts to exploit technical, procedural, or policy loopholes - whether explicitly outlined or not - may result in account suspension, forfeiture of profits, and reversal of campaign outcomes. Final decisions rest with Brightraiser, acting in good faith.